TERMS + CONDITIONS
This website ("Website") is operated by My Mum Made It Pty Ltd (ABN 71 624 569 295 / ACN 624 569 295), a company registered in Queensland, Australia ("we," "us," "our," or "MMMI").
By accessing or using this Website, or by placing an order with us, you agree to these Terms of Use.
These Terms of Use should be read together with our Privacy Policy and our Shipping + Returns policy, which form part of these terms. If there is any inconsistency, the Shipping + Returns policy applies to shipping, returns and refunds.
Nothing in these Terms of Use excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
CHANGES TO THESE TERMS
We may update these Terms of Use from time to time. The current version is always published on this page.
a. Where a change is material and we hold your email address, we will give you at least 14 days' notice before it takes effect.
b. Changes do not apply to any order you have already placed. Each order is governed by the terms in force at the time you placed it.
c. If you do not accept a change, you may stop using the Website. Any order already placed will still be honoured on the original terms.
ELIGIBILITY + AGE
To purchase from this Website, you must:
a. Be at least 18 years of age, or have the consent of a parent or legal guardian who agrees to these Terms of Use and takes responsibility for the order.
b. Have the legal capacity to enter into a binding contract.
c. Provide accurate, current and complete information when placing an order or creating an account.
d. Use a valid payment method that you are authorised to use.
If we become aware that an order has been placed by a person under 18 without that consent, we may cancel the order and refund it in full.
Our products and marketing are intended for adults. We do not knowingly market to, or collect personal information from, children.
YOUR ACCOUNT
a. You are responsible for keeping your login details confidential and for activity that occurs under your account.
b. You must notify us at cs@mymum-madeit.com if you believe your account has been used without your permission.
c. You may close your account at any time by contacting us.
d. We may suspend or close your account if you breach these Terms of Use, or if we reasonably suspect fraudulent or unlawful activity. If we do, we will still fulfil or refund any order you have already placed, and any unused store credit or gift card balance remains redeemable.
ORDERS
We strive to provide accurate product descriptions, pricing, and details on the Website. However, errors may occur, and we reserve the right to correct any inaccuracies, including but not limited to pricing, shipping, payment terms, or return policies.
Your order is an offer to purchase. A binding contract is formed when we send you a confirmation that your order has been accepted. All orders are subject to availability.
We may decline or cancel an order (or part of an order) where:
a. The item is out of stock or otherwise unavailable.
b. There has been an obvious pricing, product or description error.
c. We are unable to verify your payment or delivery details.
d. We reasonably suspect fraud, unauthorised use of a payment method, or purchasing for commercial resale.
e. We are required to do so by law.
If we cancel your order for any of these reasons, we will tell you promptly and refund you in full — including any delivery charge and any fee you paid — to your original payment method, with no deduction.
Our products are sold for personal use. You must not purchase our products for the purpose of commercial resale or distribution without our prior written consent.
For purchases of goods, ownership of the goods transfers to you upon full payment.
ORDER CHANGES + CANCELLATIONS
Changes and cancellations are only possible before your order is processed or shipped. Please contact us at cs@mymum-madeit.com as soon as possible. As set out in our Shipping + Returns policy:
a. Cancellations before your order is processed will be refunded minus the payment platform processing fee (up to 6%).
b. Cancellations after processing but before shipping will be refunded minus the payment platform processing fee (up to 6%) and a $10 USD restocking fee per item.
c. These deductions apply to cancellations you request. If we cancel your order, or if we are unable to supply it, you receive a full refund with no deduction.
PRICING, GST + PAYMENT
a. Prices are displayed in the currency you select on the Website. Your card issuer may apply its own conversion rate or fees.
b. Prices for delivery within Australia include GST where GST applies. Orders delivered outside Australia are GST-free and may instead attract import duties, taxes and customs charges — see Shipping + Delivery below.
c. Prices, promotions and shipping rates may change at any time. The price that applies to your order is the price displayed when you place it.
d. Any fees that apply to your order are disclosed before you pay. Payment must be received in full before dispatch.
e. We accept the payment methods displayed at checkout, which may include credit and debit cards, digital wallets and buy-now-pay-later providers such as Klarna. Where you pay using a third-party provider, that provider's own terms apply to your payment arrangement with them.
f. If a product is listed at an obviously incorrect price due to a technical, typographical or human error, we may cancel the order and refund you in full.
g. Orders may be subject to fraud and verification checks, and we may request further information before dispatch.
PROMOTIONS, DISCOUNT CODES + REWARDS
a. Only one discount code may be used per transaction unless we state otherwise.
b. Discount codes cannot be applied to sale or already-discounted items, gift cards, or shipping, unless we state otherwise.
c. Discount codes, rewards points, referral credits and vouchers have no cash value, cannot be exchanged for cash, and cannot be applied retrospectively to completed orders.
d. Free shipping thresholds apply to full-priced items only, as set out in our Shipping + Returns policy.
e. Promotions run for the period stated and may be varied or withdrawn for future orders. Orders already placed are not affected.
f. We may cancel an order or withdraw a code where a code has been misused, shared without authorisation, or obtained in error.
g. Our rewards and referral programs are subject to their own program terms published on the Website. Rewards points, referral vouchers and store credit are not transferable and cannot be redeemed for cash.
h. Competitions and giveaways are subject to their own terms published at the time of entry. Where those terms conflict with these Terms of Use, the competition terms apply to that competition.
GIFT CARDS
a. Our digital gift cards do not expire, and there are no fees to activate, hold or use them. No amount is deducted from the balance at any time.
b. Gift cards may be redeemed on this Website only, are not redeemable for cash, and cannot be used to purchase other gift cards.
c. Gift card balances are issued and held in the currency shown at the time of purchase.
d. If an order paid for with a gift card is refunded, the gift card portion is refunded as store credit or a replacement gift card.
e. If your gift card is lost, contact us at cs@mymum-madeit.com — we can reissue it where we can verify the purchase.
PRE-ORDERS
a. Pre-order items are paid for in full at the time of purchase.
b. Pre-order items show an estimated shipping date on the product page at the time of purchase. This date is an estimate and may change depending on availability.
c. Any order containing pre-order items will only ship once all pre-order items are ready to ship.
d. If a pre-order is delayed beyond a reasonable time, or we cannot fulfil it, you may choose to wait or receive a full refund of that item. Contact us at cs@mymum-madeit.com for help with pre-order items.
SHIPPING + DELIVERY
Processing times, shipping rates, free shipping thresholds, destinations and estimated delivery times are set out in our Shipping + Returns policy, which forms part of these Terms of Use.
a. Orders are processed in 2 to 7 business days before shipment. Processing and delivery times are estimates only.
b. It is your responsibility to ensure your shipping address and details are correct and entered in English characters only. We are not responsible for orders delayed or returned because an address was incorrect or incomplete.
c. We do not ship to PO boxes, parcel lockers, private mailboxes or military bases.
d. We are responsible for your order until it is delivered to the address you provide. If your order does not arrive, or arrives damaged, contact us at cs@mymum-madeit.com and we will trace, replace or refund as appropriate. We deal with the carrier — you do not need to.
e. Where you or the carrier leave a parcel unattended at your instruction, or you nominate an alternative delivery point or give access instructions, the parcel is at your risk once it has been delivered as instructed. Carriers may refuse to use access codes or follow specific instructions.
f. Optional shipping protection may be offered at checkout. It is never required, and buying it does not affect your rights under the Australian Consumer Law.
g. Orders from the United States are shipped from our LA warehouse. All other international orders are shipped from our warehouse in China. You should understand your local customs clearance regulations before ordering.
h. You are responsible for customs clearance and any local duties and taxes due, unless you selected a shipping option with duties and taxes prepaid. These charges are set by your local authorities and are not included in the price you pay us.
i. If you refuse to pay customs clearance charges, or fail to collect your order, the carrier may dispose of or destroy the package and we may be unable to refund you.
j. When your order is shipped you will receive a tracking number. You can track your order on our Tracking Page.
k. We are not liable for delays caused by customs, weather or other events outside our reasonable control, but this does not limit your rights if your order is not delivered within a reasonable time.
RETURNS, REFUNDS + FINAL SALE
Our full return process is set out in our Shipping + Returns policy. This section summarises it. Please read it before placing your order.
CHANGE OF MIND
We are not required by law to accept change-of-mind returns, but we choose to, on the following conditions:
a. Returns must be requested within 14 days of your order being delivered, through our returns portal. Approved returns may be issued as a refund or store credit, at your choice.
b. Items must be new, unused, scent-free, with original tags attached and in the same condition they arrived. Accessories and shoes must be in their original packaging and shipped in separate outer packaging. Perfume, odours, make-up or other substances found on an item will make it ineligible.
c. All sale and discounted items, swimwear, water bottles, socks and intimates are final sale and are not eligible for a change-of-mind return.
d. You are responsible for securely packaging and shipping your return, including shipping fees, customs fees and duties, and you must provide a tracking number. If no tracking number is provided we will assume the return was never shipped.
e. A restocking fee of 10% per item is deducted from refunds.
f. Shipping fees are not refundable. For orders that received free shipping, a $10 fee per item applies to refunds only.
g. Shipping protection fees are not refundable.
h. The payment processing fee (3%) is not refundable, unless you select store credit or the item is defective.
i. Prepaid customs clearance fees (duties, taxes and other charges) are not refundable, as they are paid to your local authorities.
FAULTY OR INCORRECT ITEMS
The conditions above apply to change-of-mind returns only. They do not apply, and do not limit your rights, where an item is faulty, damaged, not as described, or otherwise fails a consumer guarantee.
a. Your rights apply equally to sale, discounted and final sale items.
b. There is no 14-day limit on a consumer guarantee claim. You may raise a quality issue at any time within a reasonable period, depending on the item.
c. Where an item fails a consumer guarantee we do not deduct a restocking fee, a processing fee or a shipping fee, and we cover the cost of returning the item.
d. Please contact us at cs@mymum-madeit.com with your order number and photographs, and we will process the claim through our returns process.
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights are in addition to any other rights and remedies you have at law, and are not limited by any policy, time limit or fee described on this Website.
PRODUCT DESCRIPTIONS, SIZING + AVAILABILITY
a. We make every effort to display our products accurately, however colours, textures and finishes may appear differently depending on your screen or device.
b. Minor variations in colour, print placement, measurement and finish are natural characteristics of our products.
c. Our size guide is provided as a guide only.
d. Product availability, sizing and specifications may change, and stock displayed on the Website is not a guarantee of availability.
WEBSITE AVAILABILITY
We strive to keep the Website accessible at all times but do not guarantee uninterrupted service. We reserve the right to modify, suspend, or discontinue the Website without notice.
PROHIBITED CONDUCT
You must not:
a. Use the Website for illegal or unlawful activities.
b. Post or transmit any material that is defamatory, harassing, offensive, or misleading.
c. Use the Website to distribute unsolicited emails or spam.
d. Tamper with or disrupt the Website's functionality.
e. Introduce viruses, malware, or any other harmful elements.
f. Use bots, scripts, automated purchasing tools or other automated means to place orders, access the Website, or acquire limited-release products.
g. Scrape, data mine, harvest or systematically extract content, images or pricing from the Website.
h. Purchase products for commercial resale, or hold yourself out as MMMI or an authorised stockist.
i. Provide false or misleading information, or use another person's payment or account details without authorisation.
j. Attempt to assist others in performing any of the above actions.
USER CONTENT + REVIEWS
You may submit reviews, photographs, comments or other content to the Website or our social media channels, or tag us in content using our handles or hashtags ("User Content").
a. By submitting User Content, or by tagging us or using our hashtags publicly, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit, publish and display that content across our Website, marketing materials, email and social media channels, with attribution to your handle where practical.
b. You confirm that you own or have permission to share the User Content, that it does not infringe anyone else's rights, and that any identifiable people in it have consented.
c. User Content must not be unlawful, misleading, offensive, defamatory or infringing.
d. We may decline to publish, remove or edit User Content at our discretion. We do not endorse or verify User Content submitted by users.
e. If you would like content you have tagged us in removed from our channels, contact us at cs@mymum-madeit.com and we will remove it.
f. Paid or gifted collaborations are governed by our separate Content Provider Terms & Conditions.
INTELLECTUAL PROPERTY
All content on this Website, including but not limited to text, images, graphics, and software, is owned or licensed by MMMI and is protected under Australian and international intellectual property laws.
You may not:
a. Reproduce, copy, modify, or distribute Website content for commercial purposes.
b. Embed Website content within another website.
c. Use our name, logos, product imagery or designs without our prior written consent.
Unauthorised use of our intellectual property may result in legal action.
THIRD-PARTY LINKS
The Website may contain links to third-party websites ("Linked Websites"). We do not endorse or control these Linked Websites and are not responsible for their content or accuracy. Accessing these sites is at your own risk.
MARKETING COMMUNICATIONS
If you opt in, we will send you emails and/or SMS about new arrivals, sales and offers. Opting in is optional and is not required to place an order.
a. You can opt out at any time using the unsubscribe link in any email, or by replying STOP to any SMS (US and Canada: text STOP to +1 855 720 0686).
b. Opting out is free, does not require you to log in or give us any additional information, and we will action it within 5 working days.
c. You will still receive essential messages about orders you have placed.
d. Standard message and data rates may apply from your mobile provider. Recurring messages may be sent.
How we handle your personal information is set out in our Privacy Policy.
PRIVACY POLICY
By using this Website, you also agree to our Privacy Policy, which governs how we collect, store, and use personal information, including how we disclose it to our fulfilment and service providers overseas.
INDEMNITY
You are responsible for loss or damage we suffer to the extent it is caused by your breach of these Terms of Use, your negligence, or your infringement of a third party's rights.
You are not responsible for loss or damage to the extent it is caused by us, our employees or our contractors. This clause does not limit your rights under the Australian Consumer Law.
DISCLAIMER
Except as required by law, and except for the consumer guarantees described above:
a. We do not guarantee uninterrupted access to the Website.
b. We do not guarantee the Website is free from errors, viruses, or harmful components.
Your rights under the Australian Consumer Law are not affected by this disclaimer.
LIMITATION OF LIABILITY
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, as set out above.
Subject to those rights, and only where our liability can lawfully be limited, our liability is limited to one or more of the following:
FOR GOODS:
a. Replacement of goods or supply of equivalent goods.
b. Repair of goods.
c. Refund of the purchase price.
FOR SERVICES:
a. Re-supply of the service.
b. Refund of service fees.
We are not liable for loss that was not reasonably foreseeable. Nothing in these Terms of Use excludes liability that cannot lawfully be excluded, including liability under the Australian Consumer Law or for death or personal injury caused by our negligence.
EVENTS OUTSIDE OUR CONTROL
We are not liable for any delay or failure to perform our obligations caused by events outside our reasonable control, including natural disasters, extreme weather, fire, flood, pandemic, strikes, carrier or customs delays, supply chain disruption, cyber attacks, or failures of telecommunications or payment networks. Where a delay of this kind is significant, you may choose to wait or receive a refund.
TERMINATION
We may suspend or end your access to the Website if you breach these Terms of Use, if we reasonably suspect fraudulent or unlawful activity, or on 30 days' notice for any other reason. If we do, we will still fulfil or refund any order you have already placed, and any unused store credit or gift card balance remains redeemable.
Clauses relating to intellectual property, indemnity, disclaimers, limitation of liability and governing law survive termination.
COMPLAINTS + DISPUTE RESOLUTION
If something has gone wrong, please contact us first at cs@mymum-madeit.com. We aim to acknowledge your enquiry within 2 business days and resolve it as quickly as we can.
If we cannot resolve it, you can contact your local consumer protection agency — in Queensland, the Office of Fair Trading — or the Australian Competition and Consumer Commission (ACCC). Nothing in these Terms of Use limits your ability to bring a claim in your local court.
GOVERNING LAW
These Terms of Use are governed by the laws of Queensland, Australia.
MISCELLANEOUS
a. If any provision of these Terms is deemed invalid, the remaining provisions will remain in effect.
b. Failure to enforce any part of these Terms does not waive our rights to enforce them in the future.
c. It is your responsibility to comply with local laws if accessing the Website from outside Australia.
d. These Terms of Use, together with our Privacy Policy and Shipping + Returns policy, form the entire agreement between you and us in relation to your use of the Website.
e. We may assign or transfer our rights and obligations under these Terms of Use where doing so does not reduce your rights. You may not do so without our written consent.
CONTACT INFORMATION
For any questions about these Terms of Use, please contact us:
My Mum Made It Pty Ltd (ABN 71 624 569 295)
Email: cs@mymum-madeit.com
Last updated: 21 August 2026
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